vervebay Terms of Service

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Welcome to vervebay. These Terms of Service ("Terms") set out the rules that apply when you visit or use vervebay's website, mobile platform, products, and customer support services. By browsing our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

By visiting or using any service offered by vervebay, you confirm that you have reviewed, comprehended, and consented to these Terms, together with every law and regulation that applies to you. Should you disagree with any part of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be 18 years of age or older, or have reached the legal age of majority where you reside, to place orders on this website.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent transactions or submit orders that are false or unauthorized;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Seek to breach site security, data infrastructure, or customer accounts;
  • Resell vervebay products for commercial gain without our express written consent.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical errors or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error appears, vervebay may correct the mistake and amend or cancel any affected order before it is dispatched, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments travel through SSL/TLS encryption and are handled by payment gateways that comply with PCI-DSS standards. The full payment amount must be settled before your order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must reach out to [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on vervebay's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to vervebay and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, vervebay will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase must first be presented to vervebay's support team for informal resolution.

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9. Changes to These Terms

vervebay may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after any update takes effect, you are deemed to have accepted the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: vervebay
• Customer Support Email: [email protected]
• Customer Support Phone: 17039436136
• Physical Business Address: 5615 STEARNS HILL RD, Waltham, MA 2451, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST