vervebay Order & Shipping Policy

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Welcome to vervebay. We are committed to getting your grocery and kitchen essentials to you safely and on time. The policies below are written to give you a clear, honest picture of what happens from the moment you check out to the moment your order arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Your order is prepared and handed off for shipment within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are handled that same day whenever feasible. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using dedicated cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Applied automatically to standard orders over USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	USD 29.99	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or severe weather events.

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International Shipping

vervebay also serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

Once your order ships, you will receive an automated shipping confirmation email with a direct tracking link and courier details.

If your tracking information has not appeared, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins shortly after an order is placed.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, the address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos so we can issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: vervebay
• Customer Support Email: [email protected]
• Customer Support Phone: 17039436136
• Physical Business Address: 5615 STEARNS HILL RD, Waltham, MA 2451, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST